In a recent development, all government employees in Kenya, including teachers under the Teachers Service Commission (TSC), are mandated to make contributions to the National Social Security Fund (NSSF).
This article serves as a simplified guide on how to check and recover your NSSF number online, providing a hassle-free process for those who may have forgotten their credentials.
Checking Your NSSF Number Online: A Step-by-Step Guide
If you find yourself unable to recall your NSSF number or any associated credentials, worry not.
The recovery process involves both physical and online procedures, making it accessible for everyone.
1. Visit the Nearest NSSF Branch or Huduma Center
NSSF has branches strategically located across the country.
Identify the nearest branch or visit any Huduma Center during working hours.
Bring along your national identification card and any other supporting documents proving ownership of the account.
2. Explain Your Situation to an NSSF Teller
Once at the branch, explain to an NSSF teller that you cannot access your account information.
Provide the necessary documents to verify your ownership.
You may receive your number instantly or an Encoded NSSF PIN key, which is essential for accessing the lost information.
3.Access the NSSF Self Service Portal
Visit the official NSSF Self Service Portal using the address https://selfservice.nssf.or.ke/
Navigate to “Member Self Service Resources”
Under the “Self Service Resources” menu option, locate and click on “Member Self Service Resources.”
Recover Forgotten/Lost Credentials
Within the Member Self-Service Links, find and click on “Recover forgotten/lost credentials,” the last option available.
Enter Your NSSF Username
Enter your NSSF username, which you likely obtained during your visit to the NSSF offices.
Key in Your Employer ID
Ask your employer for their NSSF ID number and enter it accordingly.
Provide Your KRA PIN
Refer to your latest KRA returns document to obtain your KRA PIN and input it.
Enter the Encoded NSSF PIN Key
Include the Encoded NSSF PIN key issued to you during your visit to the NSSF offices.
Change Your Password
Create a new password for your account and confirm it in the provided textbox.
Prove You Are Not a Robot
Complete the visual verification code provided. If unclear, refresh the code for a clearer one.
Save Your Changes
Click on the “Save” button at the bottom of the recovery form.
Login to Your Account
Use your new password and username to log in.
Your account number and contribution status will be visible after successful login.
Contacting NSSF Support
Should you encounter any technical difficulties during the process, reach out to the support team for assistance.
You can contact the NSSF customer care center using the following details:
- Physical Location: Lavington Security House, Social, Bishop Rd, Nairobi.
- Postal Address: P.O. Box 30599 – 00100
- Mainline 1: (020) 2729911
- Mainline 2: (020) 2710552
- Toll-Free: 0800 2212744
- Phone 1: 0709-583000
- Phone 2: 0730-882000 ISDN: 2832000
- Fax 1: (020) 2727882
- Fax 2: (020) 2722013
- Fax 3: (020) 2711615
- Email: info@nssfkenya.co.ke
- Website: selfservice.nssf.or.ke
Conclusion
With this simplified guide, government employees, especially TSC teachers, can easily navigate the process of checking and recovering their NSSF numbers online.
Stay informed and proactive about your NSSF contributions, ensuring a smooth and efficient experience in managing your social security account.
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Mr. Weldon Kosgei, a dedicated educator with the Teachers Service Commission (TSC) in Kenya, brings years of experience and a deep love for education to his role at TSCNewsToday.co.ke. He provides insightful and timely updates on TSC policies, educational trends, and best practices, making his articles valuable resources for educators and administrators. Mr. Kosgei’s commitment to enhancing education shines through in his writing, connecting and inspiring the teaching community across Kenya.
