Does KNEC Replace Lost Certificates? Your Guide to Reclaiming Your Academic Credentials

Your education certificates are not just pieces of paper; they are the keys to unlocking doors to employment and further studies.

However, life is unpredictable, and sometimes, we lose or damage these vital documents.

If you’re in Kenya and have lost or damaged your Kenya National Examination Council (KNEC) academic certificates, fear not!

 In this comprehensive guide, we will walk you through the steps to replace those precious credentials and ensure a smooth process.

Types of Certificates Issued by KNEC

KNEC issues various academic certificates, including:

1. Kenya Certificate of Secondary Education (KCSE): Awarded to students upon completion of secondary education.
2. Kenya Certificate of Primary Education (KCPE): Given to students who have completed primary school and passed their KCPE exams.
3. Certificates of post-secondary education, such as Technical and Vocational Education and Training (TVET), business, and Teachers Training Certificates (TTC).

Filing an Application for Academic/KNEC Certificate Replacement

KNEC has streamlined the process of replacing lost or damaged certificates through its online portal, the Query Management Information System (QMIS).

Here’s what you need to do.

Required Documents

To initiate the replacement process, you’ll need the following documents:

1. A copy of the lost certificate or result slips (result slips are required for all exams except KCPE from 1926 to 2012).
2. Legal Affidavit from an advocate of the High Court of Kenya.
3. Registrar of persons confirmation for identification verification.
4. An original police abstract/document indicating the loss of your certificate.
5. Photocopies of your identity document(s), including birth certificates for those under 18 and national or alien Identification Cards (IDs) or Passports for adults.
6. Passport photo in color.
7. Legal documents for those who have changed their names (e.g., marriage certificate or Gazette notice).

Steps for Applying for a KNEC Certificate Replacement

 Step 1

Create a QMIS user account through KNEC’s online portal.

Fill in your personal details, including name, mobile number, postal address, title/designation, and email address.

Confirm your email address to receive your login credentials.

Step 2

 Fill out the online application form and attach the required documents.

Enter your unique Index number, Exam, Year, and Series.

Attach all required documents and click “Submit.”

Payment and Processing

 After submission, KNEC will send you a unique Pay-bill and Account number via SMS for a payment of Ksh5,220 (inclusive of VAT).

Proceed to pay through MPESA, and KNEC will start processing your application, typically taking 15 working days.

What If Your Application Is Rejected? Your application may be unsuccessful if details do not match or if requirements are not met.

You can reapply by removing the old application and uploading correct information and missing documents.

Certificate Collection

KNEC will notify you through your contact details once your application is processed, and your duplicate certificate is ready for collection.

Visit the KNEC office in person with a valid ID or passport to pick up your certificate.

Applicants under 18 must be accompanied by a parent or guardian.

Note: Unclaimed certificates will be disposed of after two years from the application date, without refunds.

Key Contacts and Addresses for Assistance

1. KNEC Chief Executive Officer: ceo@knec.ac.ke or archives@knec.ac.ke.
2. KNEC Head Office: New Mitihani House (NMH), Popo Road, Nairobi’s South C area.
3. Telephone: +254 020 3317412 / 3317413 / 3317419 / 3317427 / 3341027 / 3341050 / 3341071 / 3341098 / 3341113 / 2213381.
4. Mobile Numbers: 0720741001 / 0732333860.
5. Fax Number: +254-020-2226032.
6. Email Address: exams@knec.ac.ke.
7. Website: https://www.knec.ac.ke/

Conclusion

Losing or damaging your KNEC academic certificates can be a stressful experience, but with the right information and guidance, you can swiftly replace them.

Follow the steps outlined in this guide, and soon, you’ll have your academic credentials back in your hands, ready to open doors to your future.

Don’t let lost certificates hold you back; take action today and reclaim your educational achievements.